General support
Support
Support and operations
One clear place for help, incident reporting, and moderation guidance.
Channels
Pick the right support lane
Send request
Send a support request to the admin inbox
Email is required for follow-up and verification. All requests are stored in the admin inbox inside OKO Tools.
Fix first
Open the right FAQ section before sending a request
Builder or prompt issue
Use builder-specific fixes before sending a general support request.
Open matching FAQPublish or 404 issue
Check live vs review status, public route rules, and publish blockers.
Open matching FAQLogin or password reset issue
Use account and session guidance first, then escalate with exact page and action.
Open matching FAQThin content or moderation warning
Fix spam, duplicate, and trust problems before opening a moderation request.
Open matching FAQGeo or niche tool issue
Use the geo tool cluster fixes first when the problem is market-specific or tied to salary, mortgage, import, or Airbnb page groups.
Open matching FAQSLA
Operational response targets
Critical access incident within 4 hours
Publish/moderation issue within 24 hours
General product support within 48 hours
Before opening a ticket
- Include account email, tool slug, and exact action that failed.
- Add request ID from API error message when available.
- For moderation issues, include what changed since the last review.